Chicken needs folks to report poorly parked scooters

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Dozens of haphazardly parked electrical scooters might be seen round transit hubs.


Sean Hollister/CNET

Scooter firm Chicken is in search of tattletales.

It unveiled a brand new characteristic on Thursday referred to as Group Mode, which lets folks report badly parked and broken scooters to the corporate. Chicken stated it’s going to ship out folks to reposition the poorly parked automobiles and acquire the wrecked ones. The concept is to maintain sidewalks away from scooter detritus.

“Group Mode offers any particular person the ability to have interaction with Chicken in actual time,” Chicken CEO Travis VanderZanden stated in a press release. “We will work collectively on making our streets safer and people-friendly.”

Over the past yr, corporations like Chicken, Lime, Skip, ScootLyft and Uber’s Leap have dropped these dockless, rentable electrical scooters onto metropolis streets in additional than 100 cities across the US. Many individuals shortly started utilizing the scooters, loving the handy and low cost option to get round city. However there’s been one persistent grievance: sidewalk blocking.

Cities have acquired a deluge of calls from residents complaining of sidewalks strewn with the scooters — blocking entry to crosswalks, wheelchair ramps and storefronts. Individuals have additionally complained of tripping over the automobiles since they did not anticipate them to be mendacity in the course of the sidewalk.

To report a poorly parked or broken scooter, folks should first have the Chicken app. Throughout the app they simply have to click on on Group Mode and write about a problem with the precise location.

Chicken stated it’s going to deploy employees to reposition the badly parked automobiles. It did not specify if it’s going to ship out staff or contract employees to do that or how shortly they’re going to get the job achieved. For these broken scooters, Chicken stated it’s going to ship out mechanics to gather the automobiles and restore them.

The corporate stated it believes Group Mode will encourage more-responsible practices amongst scooter riders.

“We need to give the broader communities by which we function the chance to accomplice with us as we assist cities alleviate issues related to congestion,” VanderZanden stated.

Group Mode will roll out over the subsequent few weeks in all cities the place Chicken scooters can be found.

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